Privacy Policy

Privacy Policy

This notice explains how Jordan Taxi | تكسي الاردن collects, uses, stores, and protects personal data when you use our website, mobile applications, and related transportation services.

Last updated: July 14, 2026

In this Privacy Policy, “we”, “us”, and “our” refer to Jordan Taxi | تكسي الاردن. “You” and “your” refer to riders, drivers, service providers, website visitors, and users of our applications.

1. Personal Data We Process

We collect only the information needed to provide, operate, secure, and improve our services. This may include:

  • Contact details: name, phone number, email address, and other information you provide when creating an account or contacting support.
  • Profile information: saved addresses, language preferences, profile image, and for drivers or service providers, information required to verify eligibility.
  • Location data: pickup and drop-off locations, live location while using the app, route details, and location data needed to connect riders with nearby drivers.
  • Ride and service data: trip time, route, distance, request status, fare information, and related operational records.
  • Payment information: payment method type, transaction amount, and payment status. Full card details may be handled by payment service providers where applicable.
  • In-app communications: messages, calls, or support requests made through the app or our customer support channels.
  • Device and usage data: IP address, device type, operating system, app version, identifiers, log data, and diagnostic information.

2. Usage Data, Cookies, and Tracking

When you use our website or applications, some technical information may be collected automatically. This helps us maintain security, improve performance, remember preferences, understand service usage, and prevent fraud.

Our website may use session or persistent cookies. You can manage cookies from your browser settings, but disabling some cookies may affect website functionality.

3. How We Use Your Data

We process personal data for the following purposes:

  • To create and manage user, driver, and service provider accounts.
  • To connect riders with drivers and service providers.
  • To show nearby ride options and estimate routes, times, and service availability.
  • To process rides, payments, subscriptions, promotions, and support requests.
  • To improve app performance, safety, reliability, and user experience.
  • To send important service notices, trip updates, account messages, and support responses.
  • To detect, prevent, and investigate misuse, fraud, security incidents, or violations of our terms.
  • To comply with legal, regulatory, accounting, tax, or law enforcement requirements.

4. Legal Basis for Processing

We process your data where it is needed to provide the service you requested, perform our contractual obligations, comply with legal duties, protect legitimate business and safety interests, respond to emergencies, or where you have provided consent for a specific use.

5. Sharing Personal Data

We do not sell your personal information. We may share limited information only when necessary, including:

  • With drivers or service providers to complete a ride or service request.
  • With support, hosting, payment, analytics, communication, or security providers who help us operate the service.
  • With authorities or regulators when required by applicable law or valid legal requests.
  • With professional advisers when needed for legal, accounting, or compliance purposes.

6. Location Data

Location data is essential for taxi and transportation services. We use it to identify pickup points, connect riders with nearby drivers, guide drivers to users, calculate routes, improve service coverage, and support safety and dispute resolution. Some features may not work correctly if location access is disabled.

7. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Children’s Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal data from children without proper consent. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

9. Links to Other Websites

Our website or app may contain links to external websites, app stores, payment providers, or social media pages. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.

10. Retention of Data

We keep personal data only as long as needed for service delivery, account management, support, safety, legal compliance, accounting, fraud prevention, dispute resolution, and legitimate business purposes. Retention periods may vary depending on the type of data and applicable requirements.

11. Your Rights and Controls

Subject to applicable law, you may have the right to request access to your personal data, correct inaccurate information, request deletion, restrict processing, object to certain processing, or withdraw consent where processing is based on consent.

You may also manage certain information directly through the app settings, device permissions, or by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted means you acknowledge the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, you can contact us: